Effective Date: May 19, 2025
At Vacation Clean, we prioritize your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, website, and mobile applications (collectively, the “Vacation Clean Platform”).
1. Information We Collect
a. Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, government issued ID, social security number, work permit number or EIN number, phone number, mailing address, and password.
- Booking Details: Service preferences, property addresses, special instructions, and payment information.
- Communications: Feedback, inquiries, and other messages you send to us.
b. Information We Collect Automatically
When you use the Vacation Clean Platform, we automatically collect:
- Usage Data: Pages viewed, links clicked, and other actions on the platform.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Location Information: If you enable location services, we may collect your device’s precise location. Location services is required for cleaners for safety and security purposes.
c. Information from Third Parties
We may receive information about you from third parties, such as:
- Service Providers: Payment processors and background check services.
- Marketing Partners: If you engage with our advertisements or promotions.
2. How We Use Your Information
We use your information to:
- Provide Services: Facilitate bookings, process payments, and deliver cleaning services.
- Communicate: Send confirmations, updates, and respond to inquiries.
- Improve the Platform: Analyze usage to enhance user experience and develop new features.
- Marketing: Send promotional materials, subject to your preferences.
- Legal Compliance: Comply with applicable laws and enforce our terms.
3. Sharing Your Information
We may share your information with:
- Service Professionals: To fulfill your cleaning service requests.
- Third-Party Vendors: Payment processors, background check providers, and IT service providers.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
4. Your Choices
- Account Information: You can update or delete your account information by logging into your account.
- Marketing Communications: You can opt-out of promotional emails by following the unsubscribe instructions.
- Location Information: Location services through your device settings are necessary to use Vacation Clean.
5. Data Security
We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
The Vacation Clean Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
7. California Privacy Rights
If you are a California resident, you have the right to:
- Access: Request information about the categories and specific pieces of personal information we have collected about you.
- Deletion: Request deletion of your personal information.
- Opt-Out: Opt-out of the sale of your personal information, if applicable.
To exercise these rights, please contact us at privacy@vacationclean.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Vacation Clean Platform and updating the effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Vacation Clean, LLC
Attn: Privacy Team
PO Box 778, Coeur Dalene, ID 83816
Email: Privacy@VacationClean.com
This Privacy Policy is designed to provide transparency into our privacy practices and to inform you of your rights and choices regarding your personal information.