Vacation Clean

Terms & Conditions

Vacation Clean, LLC Terms and Conditions of Use and User Agreement

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY IN FULL. 

IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 19 AND THE AUTOMATIC RENEWAL AND CANCELLATION PROVISIONS IN SECTIONS 3(c) AND 4(d)-(g).

These Terms of Use, together with the privacy policy available at www.VacationClean.com/privacy (“Privacy Policy”) and the rules, policies, terms and conditions set forth in, referred to and/or linked herein, all of which are incorporated herein by reference, are, collectively, the “Agreement”.

This Agreement constitutes a legal agreement between you (“you” or “User”) and Vacation Clean, LLC and its affiliates, parents, and subsidiaries (collectively, “Vacation Clean,” “we,” “us,” or “our”). This Agreement governs your use of our services and platform that facilitates communication between Users, as offered through our website located at www.vacationclean.com, as it may be modified, relocated, and/or redirected from time to time (the “Site”), and the mobile applications we offer (the “Apps”). Our services, platform, Site, and Apps are collectively referred to as the “Vacation Clean Platform.”

By accessing, using, or registering with the Vacation Clean Platform or any portions thereof, you expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully. If you do not agree to accept and be bound by this Agreement, you must immediately stop using the Vacation Clean Platform. Vacation Clean’s acceptance is expressly conditioned upon your assent to this Agreement in its entirety. If this Agreement is considered to be an offer by us, acceptance is expressly limited to this Agreement.

By using the Vacation Clean Platform, you represent and warrant that: (i) you are at least 18 years old, are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and (ii) you have the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.

To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

  • Your agreement that either party may compel binding arbitration for all types of disputes, and your agreement to submit to an informal dispute resolution process for at least 60 days prior to the initiation of any claim.
  • Your agreement that no claims can be adjudicated on a class basis.
  • Your acknowledgement of & agreement to pay Vacation Clean’s platform fees that pertain to each transaction. .
  • Your acknowledgement of and agreement to Vacation Clean’s cancellation policies, cancellation fees and reclean policy’s.
  • Your agreement to release Vacation Clean from liability based on claims relating to Services and otherwise and your agreement to the limitation of time within which a claim can be brought.
  • Vacation Clean’s sole liability with respect to disputes. 
  • Your agreement that Vacation Clean liability is strictly limited to the amount of monitary payments paid by requesters through the Vacation Clean platform for professional services that are booked and paid through the Vacation Clean platform. 
  • Your agreement to indemnify Vacation Clean from claims due to your use, misuse or inability to use the Vacation Clean platform and/or professional services, your violation of this Agreement, applicable laws or third party rights, and/or content or information submitted from your account to the Vacation Clean platform.
  • Your consent to any modifications or amendments to this Agreement. 
  • Your consent to the collection, use, sharing and transfer of your data as outlined in the Privacy Policy as updated from time to time.

1. Vacation Clean Platform and Professional Screening

a. The Vacation Clean Platform
Vacation Clean is a technology platform that connects individuals who need cleaning and related services (“Requesters”) with independent service providers (“Professionals”) who offer those services. When a Requester books a service, they enter into a direct contract with the Professional. Vacation Clean does not employ Professionals, and any agreements about service terms (e.g., price, schedule) are between the Requester and the Professional.

While services may include things like cleaning, light maintenance, or setting up furnishings, Vacation Clean does not sell or provide any products or materials itself. The Platform only facilitates connections and communication between users. We do not provide the services ourselves, nor do we act as a retailer or contractor.

While Vacation Clean strives to provide a high level service to our users we do not guarantee the quality, legality, or safety of any service provided. We are not responsible for any service issues, damages, or disputes between Requesters and Professionals. We do provide systems and processes for issue resolution.

b. Screening and Licensing
When Professionals register on the Vacation Clean Platform, we may conduct background checks using third-party services. In some cases (such as business entities), checks may only apply to the business owner and Vacation Clean has no liability for the employees of the business owner.

If there is ever a safety concern or issue please notify Vacation Clean immediately via the internal communication or Safty@VacationClean.com We encourage Requesters to use common sense and caution, just as they would when hiring any service provider. Licensing requirements vary by location and type of work, and we recommend that you verify any necessary licenses directly with the Professional and your local authorities.

Vacation Clean does annual background checks on the cleaners, we do not verify licensing. By using the Platform, you agree that Vacation Clean is not liable for the conduct of any user or for any damages resulting from services performed. All users interact with one another at their own risk.

2. Personal Information & User Accounts

a. Registration and Personal Information
To use features of the Vacation Clean Platform, you are required to register and create an account. When registering, you must provide accurate and up-to-date information. We may reject usernames or email addresses that are offensive, misleading, or already in use or have been blocked by the system for various reasons. If you provide false or outdated information, we may suspend or permanently terminate your account. Your personal information is protected by our Privacy Policy.

b. Account Security
You are responsible for maintaining the security of your account credentials (username, password, etc.). You are responsible for all activity under your account. If you believe your account has been compromised, contact us immediately at Support@VacationClean.com. Vacation Clean may access your account as needed at our discretion.

c. Identity Verification
We may ask for proof of identity at any time to verify your account or fulfill legal obligations.

d. Phone Calls and Text Messages
By using the Vacation Clean Platform, you agree to receive communications from us, including text messages, phone calls, and push notifications. These may include appointment reminders, support responses, or promotional content. Some messages may be sent via automated systems. You can opt out of promotional messages anytime by replying with STOP or contacting us.

We may record customer service calls and use services to mask phone numbers during communications between Professionals and Requesters. Call and text data may be stored for support and service quality purposes.

e. Messaging Details

  • Message frequency may vary, and message/data rates may apply.
  • Not all mobile carriers support our messaging system.
  • You can opt out of marketing texts by replying STOP.
  • Opting out of texts may affect your ability to receive important service updates.

f. Providing False Information
Providing fake or misleading contact details (like phone numbers or email addresses) will result in serious consequences, including legal action and financial penalties. If you submit false information, you agree to be fully responsible for any damages or costs caused to Vacation Clean, Professionals, or affected individuals.

g. Emails
You will receive transactional emails (such as booking confirmations) and promotional emails about services or offers. You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

3. Payments, Subscriptions, Guarantees, and Fees

a. Payments
Requesters must pay for all services in advance (24-48 hours prior) through the Vacation Clean Platform. Your credit card or selected payment method will be charged the agreed-upon amount, including taxes and any applicable fees. By using our services, you authorize Vacation Clean or our payment processor to charge your payment method for these amounts. If no issues are reported within 24 hours after a service is completed, it is marked as closed. 

***Disputing agreed upon credit card charges with your credit card company will result in the account holder being removed from the Vacation Clean platform and lead to legal action. 

Vacation Clean is not responsible for services arranged or paid outside the Platform.

b. Pricing and Adjustments
Service prices may vary based on location, service frequency, or other factors. You’ll be notified of any price changes ahead of time. Requesters and Professionals can agree on additional charges or changes to services, which can be communicated through the platform or our support team or handled directly.

c. Recurring Services and Billing
If you choose a recurring service (e.g., weekly or biweekly cleanings), your appointments will automatically renew and your card will be charged for each future service 24-48 hours prior to the clean. You can cancel at any time in your account, this must be done more than 24 hours before your appointment to avoid cancellation fees.

d. Vacation Clean Service Guarantee
If you are unsatisfied with a completed service, Vacation Clean may, at its discretion, offer a re-clean or offer partial compensation for valid claims reported within 24 hours of service or prior to next guest arrival, which ever event happens first. 

Compensation is limited to the amount paid for the total service. Due to the nature and speed of the industry it is absolutely necessary that Vacation Clean is notified of issues within 24 hours of the clean OR prior to the next guest arriving, whichever event happens first. 

The Guarantee does not cover damages resulting from third-party issues, natural disasters, pre-existing damage, wear and tear, or unauthorized off-platform services.

e. Refunds
If any item is damaged during service we will work with the service provider to correct the issue or replace the item if applicable at our discretion, we do not offer refunds.

f. Platform Fee
Each transaction includes a non-refundable “Platform Fee” to help cover (to include but not limited to) platform costs such as customer support, website hosting, etc. This fee is retained by Vacation Clean.

g. Inactive Account Status
If your account has no activity for six months we may at our discretion deactivate the account. Contact support to reactivate your account.

h. Vacation Clean may adjust the Platform Fees as necessary without notice.   

4. Termination, Cancellations, and Membership Plans

a. Termination by Either Party
You may close your account at any time if no pending services remain and there are no pending charges or payouts. Vacation Clean may suspend or terminate your account for any reason, including violations of our Terms or inappropriate behavior. In such cases, you may not create a new account. We reserve the right to delete your account and data, and take legal action if necessary.

b. Cancelation Policy
Rescheduling is free if done more than 24 hours in advance. Late cancellations may incur fees or full charges. Missed appointments may result in credits, not refunds. Scheduled cleans are automatically added to the workflow and will be charged accordingly unless cancelled 24+ hours before your next service.

If a guest stays longer than expected for any reason we will move that clean to the checkout date with no penalty. This must be verified to be valid at Vacation Clean desecration.

c. General Cancellation Policy

  • Cancel/reschedule more than 24 hrs before service: No fee
  • Cancel/reschedule 4–24 hrs before: $25 fee
  • Cancel/reschedule less than 4 hrs before: Full service charge
  • Holdover guests are no charge as long the clean is rescheduled.

d. Membership Plans (Select and Savings)
Vacation Clean may offer membership programs with benefits such as discounted services. These memberships renew automatically monthly or annually, and your card will be charged unless you cancel at least 3 days before the renewal date. Cancellation does not refund prior charges, but you will keep access through the end of the paid term.

e. Service Cancellation by Professionals
If a Professional cancels, we’ll do our best to reassign your service. You won’t be charged for missed services and a full refund will be issued. 

f. Negotiation Period
Before a job is accepted by a Professional, both parties may discuss and negotiate the terms on the platform. No contract exists until the job is confirmed. Once accepted, our cancellation policy applies.

g. Referral Jobs and Limitations
Jobs arranged outside of the Vacation Clean Platform, including referrals or third-party contacts, are not covered by our Service Guarantee. We are not responsible for quality, payment, or performance for services arranged independently.

5. Links to and Plug-Ins from Other Websites or Media. 

Links and plug-ins (such as hyperlinks) from the Vacation Clean platform to and from sites or applications owned, operated or controlled by third parties (collectively, “Third Party Sites”) do not constitute the endorsement by Vacation Clean of the Third Party Sites or their content. Such links and plug-ins are provided as an information service, for reference and convenience only. Vacation Clean does not control any Third Party Sites, and is not responsible for their content. It is your responsibility to evaluate the content and usefulness of the information obtained from Third Party Sites. The use of any Third Party Site is governed by the terms and conditions of use and privacy policy of that Third Party Site. YOU ACCESS THIRD PARTY SITES AT YOUR OWN RISK. Vacation Clean EXPRESSLY DISCLAIMS ANY LIABILITY ARISING IN CONNECTION WITH YOUR USE AND/OR VIEWING OF ANY THIRD PARTY SITES, AND YOU HEREBY AGREE TO HOLD VACATION CLEAN HARMLESS FROM ANY LIABILITY THAT MAY RESULT FROM THIRD PARTY SITES.

6. User Submissions and Public Content has been added and simplified for clarity. It now reflects Vacation Clean’s policy on user-generated content and how Submission Areas (like reviews or chat) should be used. Let me know if you want to set stricter rules or allow media uploads in these areas.

7. Rules for Use of the Vacation Clean Platform

You may use the Vacation Clean Platform for your personal use or on behalf of a business or organization you legally represent, only for booking services at locations where you have the right to request them. You agree to:

  • Treat Professionals with respect.
  • Follow all applicable laws and regulations both local and federal. 
  • Provide a safe, clean, and lawful work environment
  • Cooperate reasonably with Professionals to complete services

You may not use the Platform to:

  • Upload viruses, malware, or corrupted files
  • Infringe on intellectual property, privacy, or publicity rights
  • Harass, defame, abuse, or impersonate others
  • Post dishonest, spammy, or misleading reviews or content
  • Violate any laws or regulations
  • Distribute false, defamatory, fraudulent, or obscene material
  • Collect user data without permission
  • Conduct unauthorized marketing or surveys
  • Post duplicate content or spam
  • Download or share content without the appropriate rights
  • Disrupt other users’ experiences
  • Claim affiliation with Vacation Clean without prior approval
  • Attempt to reverse engineer, hack, scrape, or bypass our systems or proprietary property.
  • Remove copyright or trademark notices
  • Upload hate speech, threatening or sexually explicit content
  • Re-register if banned or terminated
  • Mirror or archive the site without permission
  • Forge or manipulate data transmissions

Vacation Clean may remove content, restrict access, or terminate accounts that violate these rules.

8. No Employment Relationship has been added. It clarifies that Vacation Clean does not employ Professionals and that all services are provided under a direct agreement between Requesters and independent Professionals. Let me know if you’d like to add disclaimers about liability or tax responsibilities.

9. Promotions, Gift Cards, and Vouchers

a. Changes to Promotions
Vacation Clean may offer promotional opportunities from time to time. These promotions are at our sole discretion and can be activated, modified, or ended at any time without notice.

b. Promotional Coupons
i. Coupons are only valid for specific services, as indicated by Vacation Clean, and expire as stated. Expired or canceled coupons are non-refundable.

ii. Coupons have no cash value and may not be purchased. They are non-transferable and intended to encourage use of the Vacation Clean Platform.

iii. Coupons cannot be used toward taxes, fees, platform fees, or ineligible services.

iv. Any service cost exceeding the coupon value will be charged to your account via the credit card on file.

c. Referral Discounts
Referral codes may only be shared with personal contacts. Use of referral codes for mass distribution, advertising, or spamming is strictly prohibited. Referral credits are valid only for services booked through Vacation Clean and have no cash value. Misuse may lead to code or account cancellation.

d. Vouchers
Vacation Clean Vouchers may be offered and can be used toward eligible services.

i. One Voucher per person. Use is subject to Voucher terms.

ii. Vouchers may not be redeemed for cash, combined with other discounts, or used for past purchases.

e. Gift Cards
Gift Cards can only be used for Vacation Clean services and are subject to the following terms:

i. No cash value and non-refundable unless required by law.

ii. Cards may expire no less than 365 days after issue date and carry no service fees.

iii. Lost or stolen cards will not be replaced.

iv. Cannot be combined with other Gift Cards or used to buy new Gift Cards.

v. May not be resold, bartered, or transferred (except as a gift).

vi. Gift Card purchases are final.

vii. If a balance error occurs, we may correct it at our discretion.

viii. Gift Cards may be subject to unclaimed property laws if unused for extended periods.

ix. Use of a Gift Card constitutes agreement to all applicable terms.

10. Intellectual Property Rights

The Vacation Clean Platform, including all content, data, materials, and software contained therein (“Vacation Clean Materials”), is the property of Vacation Clean LLC and/or its affiliates, subsidiaries, and licensors, excluding user-generated content which Vacation Clean may use as permitted in this Agreement.

Vacation Clean Materials are protected by United States copyright, trademark, and other intellectual property laws. Vacation Clean and its licensors retain all right, title, and interest in the intellectual property associated with the Platform and its content.

Except as expressly allowed in this Agreement, you may not use, copy, reproduce, distribute, modify, or create derivative works of any Vacation Clean Materials without prior written consent from Vacation Clean or the applicable rights holder.

The service marks and trademarks of Vacation Clean, including but not limited to the Vacation Clean name and logo, are owned by Vacation Clean. Other trademarks, service marks, logos, and trade names displayed on the Platform are the property of their respective owners. You may not use any such marks without the express prior written consent of Vacation Clean or the appropriate owner.

11. Copyright Complaints and Copyright Agent

Vacation Clean respects the intellectual property rights of others and expects its Users to do the same. Vacation Clean will respond to properly submitted notices of alleged copyright infringement that comply with applicable law. If a person or entity (a “Complainant”) has a good faith belief that any materials provided on or in connection with the Vacation Clean platform infringe their copyright or other intellectual property rights, and submits a properly formatted copyright notice as outlined below, Vacation Clean will investigate the matter. If it determines, in its sole discretion, that the material is infringing, Vacation Clean will remove the content and may, in cases of repeat infringement, terminate the access of the User responsible for posting such content.

All notices claiming an infringement of copyright rights must include the following:

(i) Identification of the copyrighted or intellectual property right that is allegedly infringed, including all relevant registration numbers or a statement concerning the ownership of the work.

(ii) A specific description of the allegedly infringing material and its location on the Vacation Clean platform, sufficient to enable Vacation Clean to locate it. A general URL is not sufficient.

(iii) The full name, physical address, telephone number, and email address of the Complainant.

(iv) A statement that the Complainant has a good faith belief that the disputed use of the material is not authorized by the rights owner, its agent, or the law.

(v) A statement that the information in the notice is accurate, and under penalty of perjury, that the Complainant is authorized to act on behalf of the owner of the copyright or intellectual property right allegedly infringed.

(vi) The physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property rights at issue.

Notices of alleged copyright infringement should be directed to:

Email: Legal@VacationClean.com
Or via Mail:
Attn: Vacation Clean ℅ Copyright Agent
Vacation Clean, Inc.
PO Box 778, Coeur Dalene, ID 83816

12. The App (Coming Soon) / Mobile Devices

a. The Vacation Clean Platform may allow you to access our services, download our Apps, upload content to the Vacation Clean Platform, and receive messages on your mobile device (collectively “Mobile Features”). Your mobile device carrier may prohibit or restrict certain Mobile Features, and certain Mobile Features may be incompatible with your mobile device carrier or mobile device. In addition, your mobile device carrier may charge you for standard messaging, data, and other fees to participate in Mobile Features. Vacation Clean has no responsibility or liability for any fees or charges you incur when using the Mobile Features. You should check with your mobile device carrier to determine whether any fees or charges will apply, what plans are available, and how much they cost. You should also contact your mobile device carrier with any other questions regarding these issues.

b. You acknowledge that your use of the Apps is subject to any terms set forth in the terms of service of the third party providing the mobile device on which the App operates (e.g., Apple iOS or Android).

c. Vacation Clean is not liable if you do not have a compatible mobile device or if you download the wrong version of an App for your mobile device. Vacation Clean reserves the right to terminate the use of the Apps or any other aspect of the Vacation Clean Platform should you be using the Apps or the Vacation Clean Platform with an incompatible or unauthorized device.

d. App Store Sourced Application.

(i) With respect to Apps accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (1) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (2) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Vacation Clean reserves all rights in and to the Apps not expressly granted to you under this Agreement.

(ii) You acknowledge and agree that (1) this Agreement is between you and Vacation Clean only, and that Apple is not a party to this Agreement other than as a third-party beneficiary as contemplated below, and (2) Vacation Clean, not Apple, is solely responsible for the App Store Sourced Application and the Vacation Clean Platform Content.

(iii) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App Store Sourced Application.

(iv) To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the App Store Sourced Application.

(v) Notwithstanding anything to the contrary herein, and subject to the terms in this Agreement, you acknowledge that, solely as between Apple and Vacation Clean, Vacation Clean and not Apple is responsible for addressing any claims you may have relating to the App Store Sourced Application, or your possession and/or use thereof, including, but not limited to: (1) product liability claims, (2) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement, and (3) claims arising under consumer protection or similar legislation.

(vi) Further, you agree that if the App Store Sourced Application, or your possession and use of the App Store Sourced Application, infringes on a third party’s intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement, or discharge of any such intellectual property infringement claims.

(vii) You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement for App Store Sourced Applications, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement for App Store Sourced Applications against you as a third-party beneficiary thereof.

(viii) Without limiting any provisions of this Agreement, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

13. Property access via lockbox or electronic lock

Lockbox

a. Use of Lockbox. Vacation Clean does not source or provide lockboxes to properties. Vacation Clean’s role is limited to facilitating the transaction and Vacation Clean does not retain or have access to lockbox codes except for those voluntarily inputted by the User into the Vacation Clean Platform. Vacation Clean strongly recommends that Users change their lockbox code after each turnover service and have a code system dedicated to cleaners only. .Users assume full responsibility for updating the lockbox code and protecting it from unauthorized access. Users further agree not to misuse, damage, or tamper with the lockbox in any way.

b. No Control. Vacation Clean has no direct or physical control over the use or condition of the lockbox and accepts no liability for lockbox malfunctions, failures, delays in service caused by such malfunctions, or any resulting damages or losses.

c. Key Access. For the safety and security of properties, Users are solely responsible for providing and maintaining accurate access instructions through the Vacation Clean Platform. Lockbox access codes will only be made available to professional cleaners who are assigned to the User’s confirmed bookings on the day of scheduled cleaning. Once the key is placed in the lockbox, the User agrees that it may be accessed solely by the User and/or authorized Vacation Clean Professionals. Sharing lockbox codes with unauthorized third parties is strictly prohibited.

d. Permitted and Prohibited Uses. Users agree to use the lockbox solely for lawful purposes and in accordance with all applicable laws, regulations, and Vacation Clean’s policies. Vacation Clean reserves the right to investigate any misuse of the lockbox and may take action at its sole discretion, including but not limited to removal from the Vacation Clean Platform and suspension of services.

User acknowledges and agrees that Vacation Clean is not responsible for the loss, theft, or misuse of User’s key(s) while a customer of Vacation Clean, whether by third parties, vendors, or Professionals.  

14. Modifications to the Vacation Clean Platform

We reserve the right, in our sole discretion, to review, enhance, update, modify, or discontinue, temporarily or permanently, the Vacation Clean Platform, including any content, features, services, or information made available through the platform, at any time and without prior notice. Vacation Clean shall not be liable to any User or third party for any modification, suspension, or discontinuance of the Vacation Clean Platform or any part thereof.

15. Confidentiality

The term “Confidential Information” shall mean any and all of Vacation Clean’s trade secrets, confidential and proprietary information, personal information, and any other non-public information or data belonging to Vacation Clean that is not generally known to the public or to third parties who could derive value, economic or otherwise, from its use or disclosure. The Vacation Clean Platform contains secured components accessible only to those who have been granted a username and password by Vacation Clean. All information contained within the secure components of the Vacation Clean Platform is considered confidential and proprietary.

You acknowledge that Confidential Information is a valuable, special, and unique asset of Vacation Clean. You agree that you will use such Confidential Information solely as necessary to access and utilize the Vacation Clean Platform in accordance with this Agreement and only during the term of this Agreement. You shall not disclose, transfer, or attempt to induce others to disclose or transfer any Confidential Information for any purpose whatsoever.

You agree to promptly notify Vacation Clean in writing of any actual or suspected unauthorized disclosure, transfer, or use of Confidential Information. You further agree to implement and maintain reasonable technical, physical, and administrative safeguards to protect Confidential Information from loss, theft, unauthorized access, disclosure, copying, transfer, modification, or use.

Upon termination of this Agreement for any reason, you shall return or securely destroy all originals and copies of any materials containing Confidential Information belonging to Vacation Clean.

16. Disclaimer of Warranties; Limitation on Liability

a. Use at Your Own Risk.
USE OF THE VACATION CLEAN PLATFORM IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE VACATION CLEAN PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR GENERAL PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, NEITHER VACATION CLEAN NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES, OR LICENSORS WARRANT THAT THE VACATION CLEAN PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY CONTENT MADE AVAILABLE THROUGH THE PLATFORM; NOR AS TO THE REGISTRATION, ACCREDITATION, OR QUALIFICATIONS OF ANY SERVICE PROVIDER; NOR AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM OR SERVICES.

VACATION CLEAN DISCLAIMS ANY WARRANTY AS TO THE TIMELINESS, RELIABILITY, QUALITY, SUITABILITY, SAFETY, COMPLETENESS, OR ACCURACY OF ANY SERVICES, PROFESSIONAL SERVICES, PRODUCTS, INFORMATION, OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE PLATFORM OR THIS AGREEMENT. ACCESS TO THE PLATFORM IS PROVIDED AS A COURTESY, AND NEITHER VACATION CLEAN NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES, OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT (ONLINE OR OFFLINE) OF ANY USER OF THE PLATFORM.

NEITHER VACATION CLEAN NOR ITS AFFILIATES WARRANT THAT THE PLATFORM IS FREE FROM VIRUSES, MALWARE, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS, NOR CAN VACATION CLEAN GUARANTEE THAT INFORMATION, PERSONAL OR OTHERWISE, PROVIDED BY USERS WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED, OR USED BY OTHERS.

b. No Liability.
YOU AGREE NOT TO HOLD VACATION CLEAN, ITS AFFILIATES, PARENTS, SUBSIDIARIES, LICENSORS, OR ANY OF THEIR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CONTRACTORS, OR REPRESENTATIVES (COLLECTIVELY, “VACATION CLEAN MEMBERS”) LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, CLAIMS, OR CONTROVERSIES (“LIABILITIES”) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE VACATION CLEAN PLATFORM. THIS INCLUDES BUT IS NOT LIMITED TO LIABILITIES ARISING FROM THE CONDUCT OR MISCONDUCT OF ANY USER (INCLUDING STALKING, HARASSMENT, PHYSICAL VIOLENCE, OR PROPERTY DAMAGE), PROFESSIONAL SERVICES, SERVICE PROVIDERS, OR DISPUTES WITH OTHER USERS OR CLEANERS.

UNDER NO CIRCUMSTANCES SHALL VACATION CLEAN OR VACATION CLEAN MEMBERS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, UNDER NO CIRCUMSTANCES SHALL VACATION CLEAN OR VACATION CLEAN MEMBERS BE LIABLE FOR ANY DIRECT DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, EXCEPT AS EXPRESSLY PERMITTED UNDER A SPECIFIC WRITTEN GUARANTEE OR REFUND POLICY FROM VACATION CLEAN.

IN NO EVENT SHALL THE TOTAL LIABILITY OF VACATION CLEAN OR ITS MEMBERS TO YOU FOR ANY CLAIM OR DAMAGES EXCEED THE LESSER OF: (1) THE TOTAL AMOUNT PAID BY YOU TO VACATION CLEAN IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY, OR (2) THE AMOUNT EXPRESSLY PERMITTED UNDER A GUARANTEE POLICY PUBLISHED BY VACATION CLEAN.

c. Release.
YOU EXPRESSLY AGREE THAT VACATION CLEAN AND VACATION CLEAN MEMBERS ARE NOT RESPONSIBLE FOR THE CONDUCT OF USERS OR SERVICE PROVIDERS AND THAT YOU RELEASE VACATION CLEAN AND MEMBERS FROM ANY CLAIMS, DAMAGES, OR DISPUTES THAT MAY ARISE BETWEEN YOU AND OTHER USERS OR PROVIDERS.

TO THE EXTENT THAT THE PLATFORM CONNECTS USERS TO THIRD-PARTY PROVIDERS FOR SERVICES, VACATION CLEAN MAKES NO REPRESENTATIONS ABOUT THE LEGALITY, SUITABILITY, OR QUALITY OF SUCH PROVIDERS, AND YOU EXPRESSLY WAIVE AND RELEASE VACATION CLEAN FROM ALL CLAIMS ARISING FROM YOUR INTERACTIONS OR DEALINGS WITH SUCH THIRD PARTIES.

IF YOU ARE A CALIFORNIA RESIDENT, YOU EXPRESSLY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

d. Additional Disclaimer.
BY USING THE VACATION CLEAN PLATFORM, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY BE EXPOSED TO SERVICES, MATERIALS, OR INDIVIDUALS THAT ARE POTENTIALLY UNSAFE, OBJECTIONABLE, OR OTHERWISE UNDESIRABLE. YOU USE THE PLATFORM AND THE SERVICES AT YOUR OWN RISK.

NOTHING IN THIS AGREEMENT OR THE PLATFORM CONSTITUTES LEGAL, FINANCIAL, OR MEDICAL ADVICE. IF SUCH ADVICE IS NEEDED, PLEASE CONSULT A QUALIFIED PROFESSIONAL.

BY USING THE PLATFORM, YOU AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY CONTAINED IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT AGREE, YOU MUST NOT USE THE VACATION CLEAN PLATFORM.

YOU AGREE NOT TO BRING ANY PERSONAL CLAIMS AGAINST VACATION CLEAN’S OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS IN CONNECTION WITH ANY LOSS, DAMAGE, OR DISPUTE ARISING FROM THIS AGREEMENT OR YOUR USE OF THE PLATFORM.

WITHOUT LIMITING THE FOREGOING, THE LIMITATIONS OF LIABILITY CONTAINED IN THIS AGREEMENT APPLY TO AND PROTECT VACATION CLEAN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, LICENSORS, SUCCESSORS, AND ASSIGNS.

Each party acknowledges that the other has entered into this Agreement in reliance on the disclaimers and limitations of liability stated herein, and that such provisions are an essential basis of the bargain between the parties.

17. Indemnification
You agree to indemnify, defend, and hold harmless Vacation Clean, its licensors, and each of their respective directors, officers, parents, subsidiaries, affiliates, members, employees, agents, attorneys, independent contractors, and vendors from and against any and all claims, losses, expenses, liabilities, damages, or demands (including attorneys’ fees and costs incurred), arising from or related to: (i) your use, misuse, or inability to use the Vacation Clean Platform, any products, services, or Professional Services; (ii) your violation of this Agreement; (iii) your violation of any applicable law or regulation; (iv) your infringement of any rights of another (including but not limited to Service Providers); and (v) any content or information you submit or transmit through the Vacation Clean Platform. Vacation Clean reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to your indemnification, and you agree not to settle any such matter without the prior written consent of Vacation Clean.

18. Mutual Arbitration Agreement
a. Informal Negotiations
To expedite resolution and reduce the cost of any dispute between you and Vacation Clean (“Dispute”), the parties agree to first attempt to resolve any Dispute informally. Informal Negotiations shall begin upon written notice to the other party. Your contact information for such notices is your email and/or mailing address on file with Vacation Clean. Notices to Vacation Clean should be sent to:
Legal@VacationClean.com or by mail to:
Vacation Clean, LLC, Attn: Legal, PO Box 778, Coeur Dalene, ID 83816

b. Arbitration
If a Dispute is not resolved through Informal Negotiations, you and Vacation Clean agree to final and binding arbitration under the Federal Arbitration Act. Arbitration shall be conducted before a single arbitrator under the rules of the American Arbitration Association (AAA) including its Consumer Rules, available at www.adr.org. If you cannot afford arbitration costs, Vacation Clean will cover them. Each party is responsible for their own attorneys’ fees unless otherwise provided by law. The arbitrator shall have exclusive authority to resolve any Dispute relating to the enforceability or formation of this arbitration provision, except as noted in subsection (d).

c. Excluded Disputes
The following are not subject to arbitration: (1) claims involving intellectual property rights; (2) individual claims in small claims court; (3) claims that cannot legally be arbitrated; and (4) claims seeking temporary or preliminary injunctive relief.

d. Waiver of Class Action
All Disputes must be brought on an individual basis. You and Vacation Clean waive the right to participate in any class or collective action. Only a court may decide the enforceability of this waiver.

e. Arbitration Procedure
Arbitration must be initiated within the time allowed under applicable statutes of limitations. The arbitrator may award only remedies available under applicable law to an individual party. The arbitration will occur in your county of residence unless both parties agree otherwise. The arbitrator’s award may be entered in a court of competent jurisdiction.

f. Severability
If any portion of this arbitration agreement is deemed unenforceable, the remainder shall remain in full force and effect.

20. Governing Law; Jurisdiction
Except as otherwise provided in Section 19 (Arbitration), this Agreement is governed by the laws of the State of Idaho, USA, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Kootenai County, Idaho for any Disputes not resolved through arbitration.

21. Assignment
You may not assign this Agreement without prior written consent from Vacation Clean. Vacation Clean may assign this Agreement at any time, including to a parent, subsidiary, acquirer, or successor. Unauthorized assignments are void. This Agreement shall benefit permitted successors and assigns.

22. General Provisions
Sections 8, 10, and 14–24 will survive termination of this Agreement. No agency, partnership, or employment relationship is created by this Agreement. Vacation Clean’s failure to enforce any provision will not be a waiver of that provision. If any provision is found invalid, the remaining provisions will continue in effect. This Agreement constitutes the entire understanding between you and Vacation Clean. Unless explicitly stated otherwise, no third party shall have any rights under this Agreement. Any Dispute must be brought within one (1) year or be permanently barred. Notices must be delivered by email, messenger, certified mail, or delivery service. Your contact info is your last known address to Vacation Clean. Notices to Vacation Clean must be sent to:
legal@vacationclean.com or by mail to:
Vacation Clean, LLC, Attn: Legal, PO Box 778, Coeur Dalene, ID 83816

Force majeure events (e.g., labor disputes, internet outages, natural disasters) shall excuse Vacation Clean’s performance.

23. Changes to this Agreement
Vacation Clean reserves the right to modify this Agreement at any time, with or without notice. Continued use of the Vacation Clean Platform after changes become effective constitutes your acceptance of the revised terms. If you do not agree to the new terms, you must stop using the Platform.

24. Severability
If any provision of this Agreement is held to be invalid or unenforceable, that provision will be enforced to the fullest extent permitted, and the remainder will remain in full force and effect.

25. Contact Information
If you have any questions about this Agreement, please contact:
legal@vacationclean.com or mail to:
Vacation Clean, LLC
Attn: Legal
PO Box 778, Coeur Dalene, ID 83816

BY USING THE VACATION CLEAN PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS OF USE AND AGREE TO BE LEGALLY BOUND BY THEM.

Last Updated: May 16, 2025